We provide accredited training, learnership and skills programme management, SDF services, and custom in-house training to help businesses grow and stay compliant.
NQF Level
3
National Certificate Programme
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Contact Centre Support
This comprehensive programme develops professional communication and customer service skills for contact centre environments. Students will learn to handle customer inquiries, provide technical support, and maintain service excellence in various communication channels.
Key Learning Outcomes:
- Professional communication and telephone etiquette techniques
- Customer service principles and service excellence practices
- Contact centre technology and CRM system operations
- Conflict resolution and advanced problem-solving techniques
- Quality assurance and performance management standards
SAQA ID
67464Duration
12 MonthsNQF Level
Level 3Credits
120Programme Benefits
Students will gain hands-on experience in professional communication, customer service, and contact centre technology essential for the industry:
- SETA-accredited qualification recognised by industry employers
- Practical hands-on training in real contact centre environments
- Career opportunities in contact centre and customer service companies
- Foundation for further customer service industry qualifications
Career Opportunities
Graduates can pursue careers as:
- Contact Centre Agents
- Customer Service Representatives
- Technical Support Specialists
- Team Leaders and Supervisors
- Quality Assurance Coordinators
Direct email:
pieter@bpchrsolutions.co.za
Monday-Saturday
8:00 am to 5:30 pm
Frequently Asked Questions
Yes, all our training and learnership programmes are fully accredited and aligned with South African regulatory requirements.
We manage learnerships, skills programmes, and SDF submissions to help you earn BEE points and meet compliance targets efficiently.
Yes, we design and deliver in-house training tailored to your business needs, from soft skills to technical development.
Contact us via our website or email, and our team will guide you through the best solutions for your HR and training needs.