You'll develop customer service excellence, product knowledge, sales techniques, cash handling, inventory management, and effective communication skills.
NQF Level
2
QCTO Occupational Certificate
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Sales Assistant
This QCTO Occupational Certificate develops fundamental sales and customer service skills for retail environments. Students will learn sales techniques, product knowledge, and customer interaction skills essential for retail success.
Key Learning Outcomes:
- Sales techniques and customer engagement strategies
- Product knowledge and effective presentation skills
- Cash handling procedures and POS system operations
- Customer service excellence and complaint resolution
- Visual merchandising and store presentation techniques
QCTO ID
TBADuration
12 MonthsNQF Level
Level 2Credits
120Programme Benefits
Students will gain practical sales and customer service experience essential for retail success:
- QCTO-accredited qualification recognised by retail employers
- Practical hands-on training in real retail environments
- Career opportunities in retail and customer service
- Foundation for further retail and sales qualifications
Career Opportunities
Graduates can pursue careers as:
- Sales Assistants
- Customer Service Representatives
- Retail Consultants
- Store Associates
- Cashiers and POS Operators
Direct email:
pieter@bpchrsolutions.co.za
Monday-Saturday
8:00 am to 5:30 pm
Frequently Asked Questions
Employment opportunities include retail stores, department stores, specialty shops, electronics stores, fashion outlets, and online retail fulfillment centers.
Absolutely! This programme is designed for both newcomers to retail and those looking to formalize their existing sales experience with a recognized qualification.
Training includes point-of-sale (POS) systems, inventory management software, customer relationship management (CRM) tools, and digital payment processing.
Yes, this programme provides a foundation for advancing to roles like Team Leader, Supervisor, or pursuing higher-level retail management qualifications.