You'll master guest relations, reservation systems, check-in/check-out procedures, concierge services, complaint resolution, and multi-language communication skills.
NQF Level
3
National Certificate Programme
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Hotel Reception
This comprehensive hospitality programme develops professional front office skills for hotel and accommodation environments. Students will learn guest relations, reservation systems, and hotel operations to provide exceptional customer service experiences in the hospitality industry.
Key Learning Outcomes:
- Front office operations and professional guest relations management
- Hotel reservation systems and booking management procedures
- Guest services, concierge duties, and customer experience excellence
- Cash handling, billing procedures, and financial transaction management
- Professional communication, hospitality etiquette, and multilingual skills
SAQA ID
22422Duration
12 MonthsNQF Level
Level 3Credits
120Programme Benefits
Students will gain hands-on experience in hospitality operations, guest services, and front office management essential for the hotel and accommodation industry:
- SETA-accredited qualification recognised by industry employers
- Practical hands-on training in real hotel and hospitality environments
- Career opportunities in hotels, resorts, and accommodation facilities
- Foundation for further hospitality and tourism industry qualifications
Career Opportunities
Graduates can pursue careers as:
- Hotel Receptionists and Front Desk Agents
- Guest Relations Officers
- Concierge and Guest Service Representatives
- Reservations Agents and Booking Specialists
- Front Office Supervisors and Coordinators
Direct email:
pieter@bpchrsolutions.co.za
Monday-Saturday
8:00 am to 5:30 pm
Frequently Asked Questions
Career opportunities include luxury hotels, boutique establishments, business hotels, resorts, guest houses, lodges, and corporate accommodation facilities.
Yes, training includes property management systems (PMS), online booking platforms, guest communication tools, and revenue management software commonly used in the hospitality industry.
Absolutely! This SETA-accredited qualification is widely recognized by major hotel chains, independent hotels, and hospitality employers across South Africa.
Graduates can advance to roles like Front Office Supervisor, Guest Relations Manager, Reservations Manager, or pursue further qualifications in hotel management.